customer service?

I would like to take a minute to tell you about my extreme dislike for customer service reps. I signed up for a new credit card a few weeks ago and it just came in the mail today. There was a little sticker on it that said I must activate the card before use. So, I called the number on the card and of course, a foreign lady answered. Now, I do not have anything against foreign people. In fact, I am related to a few. However, if they cannot speak English very well, then how are they supposed to properly take care of your account? The lady asked me a few questions to verify that it was me. She then asked for my address. I gave it to her and then she said, "Oh, I'm sorry. The address you've given me has a minor discrepincy (spelling?) and you'll need to call customer service to verify the error in the address." Hello? Aren't you customer service??? So, I had to hang up the phone, redial another number she gave me, and then speak to yet another woman. She didn't have great English, but at least she understood me. I told her the situation and verified my address again. She said, "Well mam, the address is correct. I'm not really sure why she told you it wasn't. But, just to be safe, let's verify some other information." Then I had to go through the whole thing yet again! Wow!

To top it all off....I ordered some shoes online for Scott today for Christmas. Apparently I had made a mistake and ordered him the wrong size. So, I got online again and looked up the order exchange page. It asked me for the confirmation number that was listed on my e-mail they sent me. I tried to type in the number but it was too big. So, I called the number that was given to contact customer service. Here we go again....this time, however, the lady did speak very clear English. It was wonderful! On the other hand....she couldn't help me. She said I wasn't listed in the system. Nor did she believe that my order was through them since the order number didn't match up with anything in their system. How crazy! So, now I guess I wait until they come in the mail...have Scott try them on....wait for him to tell me they are too big....and then ship them back (don't forget the shipping costs yet again).

Isn't customer service grand??